Effective date: August 13, 2026
Signal Bleu processes payments through Paddle, our authorized reseller and Merchant of Record. Paddle handles all billing, refunds, and chargebacks on our behalf. This refund policy applies to all purchases made through Signal Bleu.
You may request a full refund within 14 days of your initial purchase or annual renewal, provided you have not substantially used the Service during that period. Refund requests made after 14 days are handled at our discretion.
Monthly subscriptions that have been active for more than 14 days are non-refundable for the current billing period. You may cancel at any time and your subscription will remain active until the end of the current billing period.
To request a refund, contact us at support@signalbleu.com. Paddle will process the refund to your original payment method.
The self-hosted lifetime license is a one-time purchase for a software license and VPS deployment. You may request a refund within 14 days of purchase, provided that:
Once deployment has been completed and the software is running on your server, the lifetime license is non-refundable. If you experience technical issues with the deployment, contact us at support@signalbleu.com and we will work to resolve them.
All refunds are processed by Paddle as the Merchant of Record. When you request a refund:
If you initiate a chargeback with your bank instead of contacting us for a refund, Paddle will respond to the chargeback on our behalf. We strongly encourage you to contact us first at support@signalbleu.com so we can resolve the issue directly.
If a free trial is offered in the future, you will not be charged until the trial period ends. You may cancel before the trial ends to avoid any charges. Trial terms will be clearly displayed at sign-up in compliance with card network requirements.
For refund requests or questions about this policy, contact us at support@signalbleu.com.