Privacy Policy

Effective date: August 13, 2026

This Privacy Policy describes how Signal Bleu ("we", "us", or "our") collects, uses, and shares information when you use our multi-tenant unified CRM — a platform that consolidates customer conversations across email, WhatsApp, Instagram, Messenger, website chat, and other channels into a single workspace — available at signalbleu.com (the "Service").

1. Information We Collect

• Account information: name, email, password, and organization details you provide at sign-up.
• Conversation data: messages, attachments, and contact information processed through connected channels (email, WhatsApp, Instagram, Messenger, website chat, etc.).
• Usage data: log data, device/browser information, and analytics events used to operate and improve the Service.
• Third-party tokens: OAuth access tokens from integrations you authorize (e.g., Meta, Google) — stored solely to enable the functionality you requested.
• Billing data: When you make a purchase, our payment processor Paddle (Paddle.com Market Ltd.) collects your name, email, billing address, and payment method details. Signal Bleu does not store your payment card information. Paddle acts as the Merchant of Record for all transactions.

2. How We Use Information

• Provide, operate, and maintain the Service.
• Route and display conversations between you and your end-users.
• Authenticate integrations and deliver messages on your behalf.
• Process payments and manage subscriptions (via Paddle as Merchant of Record).
• Monitor reliability, prevent abuse, and comply with legal obligations.

3. How We Share Information

We do not sell personal information. We share data only with:

• Paddle (Paddle.com Market Ltd.) — processes billing data (name, email, billing address, payment details) as the Merchant of Record for payments, tax compliance, and refund handling.
• Infrastructure providers strictly required to run the Service (hosting, database, email delivery).
• Channel providers (Meta, WhatsApp, Google, etc.) as needed to deliver messages you send.
• Authorities when required by law.

Your customer conversation data and support content are processed exclusively by Signal Bleu and are not shared with Paddle or any third-party billing processor.

4. Data Retention

We retain account and conversation data for as long as your account is active. You may request deletion at any time by contacting us; we will delete your data within 30 days, except where retention is required by law.

5. Security

We use industry-standard measures including encryption in transit (HTTPS/TLS), access controls, and isolated credential storage. No system is perfectly secure; we disclose material breaches as required by applicable law.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at the address below.

7. Children

The Service is not directed to children under 13 (or the equivalent minimum age in your region).

8. Changes to This Policy

We may update this Policy from time to time. Material changes will be announced via the Service or by email. Continued use after changes means you accept the updated Policy.

9. Contact

For any privacy-related question or request, contact us at support@signalbleu.com.